CSR: Thank you for calling AT&T customer service, my name is Ian, how can I help you?
JP: Hi Ian, I was slammed by AT&T, I paid, resolved the dispute, and now I have a credit that I would like to be issued to me in a check.
"Ian": Okay, I show you have a credit with us of $14, if you'll just verfiy your address, I'll have that check sent right away.
JP: I live at Twenty Dickity Yackity Smackity Boulevard, Apartment 2.
"Ian": You should receive the check within the next two to four weeks. Now, Mr. Payphone, I show you are not currently an AT&T customer. We're prepared to offer you some very low rates on long distance.
JP: No. I did not want to be your customer before you slammed me. You illegally charged me for service I did not want. It's taken me close to a year to resolve the situation. Why in the world would I want to be a customer?
"Ian": Sir, our records show that you chose AT&T through your local phone company.
JP: What date do your records show that I chose AT&T?
"Ian": We show that you signed up on September 11th of last year... [long pause] Uhhhh... so, I guess that'll be all then.
JP: Thank you, Ian. [click]